Fair. Life’s not fair. That’s not the message that’s put across to Kindergarteners. Share. Be Nice. Help each other.
Maybe if more business practices did this, some things in life would be fair.
This week I had to take on the SkinYouth company. I was one of those pour souls who thought that a free trial product was just that, but I didn’t read the microscopic fine print.
When I got the first shipment of SkinYouth Enhanced and Skin Youth Eye, there wasn’t any receipt of how much the product cost or how I would now be getting the product on a regular basis. Nothing.
Upon the second shipment, I’m on the internet immediately. Cancel please. No problem. When I get the third box, a package I had to go to the post office to get, which should have tipped me off, I called (800) 734-5933. The robo voice said, “According to our records, you have cancelled the services and should not be receiving any further packages. Really? I stay on the line and wait.
I ask the guy why I am still getting packages. He said that the automated system is not equipped to cancel more than one product at a time. This was never stated. And since there’s no packing information on cost, can you please tell me how much this half an ounce of cream just cost me? When he said $91, it felt as though I had been kicked below the belt. Sucker punched. My What that erupted sent the dogs flying out of the room. Mom’s going to blow. And blow I did.
I was still polite when I asked for my money back. If the Facebook add that I mindlessly clicked asking for the sample said something about cost or contract, I certainly didn’t see it. And as I said, there were no invoices. And since I have gone paperless with my bank, I have gotten out of the habit of looking at my charges.
The best he said he could give me was fifteen percent. That’s not good enough. I was starting to bark, and I added that perhaps my three thousand plus Facebook friends and I could do some campaigning since I know that at least two of my friends have gotten the shaft from this shifty company. Okay, he could give me twenty-five percent back. No. No. No. May I speak to your supervisor. Turns out Frank or Gary or Whatever was the supervisor. Then you have it in your power the ability to give me all of my money back. Back and forth we went. The dogs were in other rooms trembling at this point.
I finally got my $91 back from Skinyouthenhanced, but it took a lot. If you feel like doing some politicking, go to http://www.skinyouthenhanced.com and tell them they ought to stop feeding off of older people who are looking for a youth elixir. According to the internet, the product doesn’t work. I wouldn’t know as I haven’t used any of it. I wouldn’t be surprised if this same company uses animals for testing.
Company number two that has my goat. A friend told me about an organization called DogVacay that could help set me up with my own doggy day care business. I was asked to submit photos of my dogs and my house. I was so excited to think that I could begin this dream a lot sooner than I anticipated.
But I received a letter saying that the their team determined that I didn’t fit their needs. They made sure I knew that by law they didn’t need to give me a reason for discriminating against me. There’s nothing unfair about that, so I wrote back and asked if I could have some feedback. What can I do to improve? Maybe they didn’t realize that my house is extremely spacious and that I have four acres of fenced-in property.
I will say their responses were prompt. The second email, this one from Anthony R:
“Unfortunately, once a profile has been not accepted by our Host Happiness team, they do not allow for reapplication.
With that said, I am not privy to the reason(s) as to why a profile may be rejected, and as we are not obligated to disclose the reason for our decision to decline an application, I can only communicate that at this time our Host Happiness team has determined that your application is not a fit for our community.
I certainly wish I could provide more information, but am unable to do so.”
Instead of making me mad, I’m feeling rather sad. This seemed like a perfect fit. I only wanted to bring in three or four dogs and thought my house and land would be perfect.
I don’t like being told no. I really don’t like being told no without any qualifying reason. As I tell my older kids, Life isn’t Fair. You might as well get used to it. But it doesn’t mean I have to like it.
I think our world would be so much better if we had companies that were willing to put profit aside and work with customers instead of against them.